CAREERS

Roles & Responsibilities

• Maintain readiness for unannounced audits by notified bodies, MOH and USFDA at all times.
• Act as the Management Representative (MR) for the site, ensuring compliance with regulatory standards.
• Ensure cross-functional teams are prepared for ongoing audits with updated and relevant documentation.
• Develop risk management and design documentation in accordance with established SOPs.
• Oversee the control, preparation, approval and issuance of all departmental SOPs, formats and records.
• Plan and conduct Internal Quality Audits (IQA), follow up on NCs (Non-Conformities) and compile summaries for final reports.
• Coordinate the calibration and validation of equipment and instruments with external agencies, maintaining updated reports.
• Investigate and resolve export-related customer complaints in collaboration with QC and production teams.
• Organise and conduct regular QMS meetings, addressing key issues and driving improvements.
• Respond to customer queries related to complaints, quality, manufacturing processes and Certificates of Analysis (COAs).
• Track and compile monthly quality objective reports.
• Perform duties as the Person Responsible for Regulatory Compliance (PRRC).
• Collect documents and prepare Management Review Meeting (MRM) reports.
• Verify actions and close NCRs (Non-Conformance Reports).
• Raise and manage CAPAs (Corrective and Preventive Actions) for internal and external observations, providing justifications for closure.
• Authorise product releases in compliance with quality and regulatory standards.
• Experience in manufacturing facilities for EUMDR and 510 K approved medical devices is mandatory.

Qualifications: Graduation in Engineering or Post Graduation in Science/Pharmacy

Roles & Responsibilities

• Accountable for achieving sales goals through the acquisition and development of new customers, and expansion of the product line within the existing customer base.
• Schedule appointments for a medium territory/client base (doctors) and meet with new and existing customers, seeking to expand business market share.
• Deliver presentations to clients to generate interest in the surgical products.
• Maintain regular and frequent contacts with Channel Partners.
• Conduct product promotion activities.
• Manage related administrative work (claims and expense reporting etc.)
• Negotiate, close orders and prepare quotes.
• Provide information and support as required to secure sales.
• Utilize support from other departments as needed to assist in achieving objectives.
• Develop sales of new products and search for new areas in which to sell existing products.
• Prepare reports in mobile apps detailing sales activities and identify issues that need to be addressed.
• Inform company of activities or competitive intelligence in the field to assist in business and product planning.
• Review own sales performance against objectives and adjust focus as indicated to achieve sales goals.
• Study and fulfil territory coverage plan, which defines the type of support and frequency of customer contact required to meet territory goals.
• Recommend plan adjustments as needed.

Qualifications: Science Graduate

Roles & Responsibilities

• 3 to 5 years of experience, ideally in the Endo Surgery industry, specifically in the areas of business development and sales.
• Independent and possesses the ability to develop connections with customers to foster strong business relationships.
• Responsible for being a solutions provider through establishing trust with customers and ongoing relationships in a consultative atmosphere.
• Able to have a pulse on the medical device and complex Endo Surgery market to assess, negotiate and close high-level executive deals.
• Self-motivated and thrives in a fast growing Endo Surgery market, with the ability to grow business by selling strategic partnerships across the entire product range.
• Develop and lead all sales, growth strategies and activities for a specific geographic territory.
• Generate new revenue opportunities within a given strategic market, while managing existing accounts to meet and exceed annual sales, marketing plans and objectives.
• Maintain a pipeline of new opportunities at all times, ensuring it is sufficient to meet the revenue goal.
• Provide accurate and timely reporting of opportunities, prospects and forecasts to management.
• Ensure proper collection, dissemination of project details and customer requirements to internal team’s corporate procedures prior to quoting.
• Collaboratively work with internal and corporate teams to develop and present proposals.
• Plan and conduct strategic negotiations with customers.
• Monitor and manage relationships with existing customers for current programs, including customer engagement activities.
• Achieve annual sales goals for the territory consistent with corporate requirements for predictability, profitability, resource availability and strategy.
• Manage internal communications between the development, manufacturing, quality, CA and leadership teams to ensure a consistent relationship with new and ongoing customers.

Qualifications: Science Graduate

Roles & Responsibilities

• Accountable for achieving sales goals through the acquisition and development of new customers and expansion of the product line within the existing customer base
• Scheduling appointments for a medium territory/client base (doctors) and meeting with new and existing customers to expand the business’ market share
• Making presentations to the clients to generate interest in surgical products
• Maintaining regular and frequent contact with Channel Partners
• Conducting product promotion activities
• Managing related administrative work (Claims and Expense Reporting etc.)
• Negotiating, closing orders and preparing quotes
• Providing information and support as required to secure sales
• Utilising support from other departments as needed to assist in achieving objectives
• Developing sales of new products and searching for new areas in which to sell existing products
• Preparing reports in mobile apps detailing sales activities and identifying issues that need to be addressed
• Informing company of activities or competitive intelligence in the field to assist in business and product planning
• Reviewing own sales performance against objectives and adjusting focus as indicated to achieve sales goals
• Studying and fulfilling territory coverage plan, defining the type of support and frequency of customer contact required to meet territory goals
• Recommending plan adjustments as needed

Qualifications: Science Graduation

Roles & Responsibilities

• Having 3-8 years of experience in sales (Arthro/Ortho Implant/Spine Implant/Neuro Implant/ Sports Medicine)
• Accountable for achieving sales goals through the acquisition and development of new customers and expansion of the product line within the existing customer base
• Scheduling appointments for a medium territory/client base (doctors) and meeting with new and existing customers to expand the business’ market share
• Making presentations to the clients to generate interest in surgical products
• Maintaining regular and frequent contact with Channel Partners
• Conducting product promotion activities
• Managing related administrative work (Claims and Expense Reporting etc.)
• Negotiating, closing orders and preparing quotes
• Providing information and support as required to secure sales
• Utilising support from other departments as needed to assist in achieving objectives
• Developing sales of new products and searching for new areas in which to sell existing products
• Preparing reports in mobile apps detailing sales activities and identifying issues that need to be addressed
• Informing company of activities or competitive intelligence in the field to assist in business and product planning
• Reviewing own sales performance against objectives and adjusting focus as indicated to achieve sales goals
• Studying and fulfilling territory coverage plan, defining the type of support and frequency of customer contact required to meet territory goals
• Recommending plan adjustments as needed

Qualifications: Science Graduation

Roles & Responsibilities

• Achieving Sales Goals: Being accountable for meeting sales targets through acquiring and developing new customers while expanding the product line within the existing customer base.
• Scheduling Appointments: Arranging meetings with doctors in a medium territory and engaging with new and existing customers to grow market share.
• Delivering Presentations: Making presentations to clients to generate interest in surgical products.
• Maintaining Channel Relationships: Keeping regular and frequent contact with channel partners to strengthen relationships.
• Promoting Products: Conducting product promotion activities to increase visibility and drive demand.
• Handling Administration: Completing related administrative tasks, such as claims and expense reporting.
  Negotiating and
• Closing Sales: Negotiating terms, closing orders and preparing quotes to secure deals.
• Providing Support: Offering information and assistance to customers as needed to ensure successful sales.
• Utilising Cross-Functional Support: Collaborating with other departments to achieve objectives effectively.
• Developing New Opportunities: Growing sales of new products and identifying new areas to sell existing products.
• Preparing Reports: Using mobile apps to document sales activities and highlight issues that require attention.
• Gathering Market Intelligence: Sharing field insights and competitive intelligence to support business and product planning.
• Evaluating Performance: Reviewing sales performance against objectives and adjusting strategies to achieve targets.
• Covering the Territory: Following a territory coverage plan that defines customer support needs and frequency of contact while recommending adjustments as necessary.

Qualifications: Science Graduate

Roles & Responsibilities

• Managing Sales: Leading a team of field sales representatives focused on selling biomedical products and services, setting clear sales targets, objectives and developing strategies to achieve them.
• Analysing the Market: Conducting market research to identify potential customers, industry trends and the competitive landscape.
• Building Product Knowledge: Possessing in-depth knowledge of biomedical products and services, effectively communicating value propositions and providing training to the sales team on technical aspects.
• Maintaining Customer Relationships: Building and nurturing strong relationships with key customers, healthcare professionals and stakeholders while acting as a liaison to address their needs and concerns.
• Leading the Team: Providing training, coaching and conducting regular performance evaluations to support the sales team in achieving their goals.
• Planning Sales: Developing and implementing sales strategies to achieve revenue goals while monitoring and improving
• performance metrics.
  Collaborating: Working with marketing, product development and customer support teams to ensure a coordinated approach to sales and service activities.
• Educating Customers: Explaining product features, benefits and technical details to customers.
• Delivering Presentations: Conducting engaging sales presentations to healthcare professionals and institutions, highlighting product features and service capabilities.
• Coordinating Service: Working with technical support teams to ensure timely resolution of customer issues, troubleshooting problems and offering solutions.
• Managing Budgets: Overseeing sales and service budgets, allocating resources efficiently and ensuring cost-effective operations.
• Reporting Activities: Preparing regular reports on sales and service activities, achievements and challenges for management review.
• Ensuring Compliance: Following industry regulations and company policies across all sales and service activities.
• Travelling: Visiting clients, conducting service visits, attending conferences and staying updated on industry trends.
• Solving Problems: Addressing customer concerns promptly and working towards effective solutions to maintain high satisfaction levels.
• Strategic Planning: Contributing to the development of long-term strategies for sales, service and business growth in the biomedical sector.

Qualifications: Science Graduate

Roles & Responsibilities

• Achieving Sales Goals: Being accountable for meeting sales targets through acquiring and developing new customers while expanding the product line within the existing customer base.
• Scheduling Appointments: Arranging meetings with doctors in a medium territory and engaging with new and existing customers to grow market share.
• Delivering Presentations: Making presentations to clients to generate interest in surgical products.
• Maintaining Channel Relationships: Keeping regular and frequent contact with channel partners to strengthen relationships.
• Promoting Products: Conducting product promotion activities to increase visibility and drive demand.
• Handling Administration: Completing related administrative tasks, such as claims and expense reporting.
• Negotiating and Closing Sales: Negotiating terms, closing orders and preparing quotes to secure deals.
• Providing Support: Offering information and assistance to customers as needed to ensure successful sales.
  Utilising Cross-
• Functional Support: Collaborating with other departments to achieve objectives effectively.
• Developing New Opportunities: Growing sales of new products and identifying new areas to sell existing products.
• Preparing Reports: Using mobile apps to document sales activities and highlight issues that require attention.
• Gathering Market Intelligence: Sharing field insights and competitive intelligence to support business and product planning.
• Evaluating Performance: Reviewing sales performance against objectives and adjusting strategies to achieve targets.
• Covering the Territory: Following a territory coverage plan that defines customer support needs and frequency of contact while recommending adjustments as necessary.

Qualifications: Science Graduate

Roles & Responsibilities

• Managing Cash Flow:
  Monitoring daily cash flow, maintaining the organisation’s cash position and optimising cash utilisation and working capital.
  Forecasting cash requirements and ensuring sufficient liquidity to meet financial needs.
• Mitigating Risks:
  Identifying and evaluating financial risks related to currency fluctuations, interest rates and credit exposure.
  Developing and implementing strategies to minimise these risks effectively.
• Securing Funding:
  Building and maintaining relationships with banks and financial institutions.
  Negotiating and arranging funding facilities, managing debt obligations and exploring financing options to support business objectives.
• Strategic Financial Planning:
  Providing insights into investment opportunities and optimising the company’s capital structure to align with strategic goals.
• Ensuring Compliance:
  Ensuring adherence to regulatory requirements and internal policies.
  Maintaining accurate and timely treasury reports for senior management to support decision-making.

Qualifications: CA, MBA or relevant certification (CFA, CMA) preferred

Roles & Responsibilities

• Exploring Market Dynamics: Demonstrating a passion for analysing the market landscape and providing actionable insights to drive business growth and strategy.
• Building Effective Tools: Developing templates and dashboards that highlight key data points, ensuring informed and data-driven decision-making processes.
• Problem-Solving Expertise: Applying strong problem-solving skills to address challenges and develop effective solutions.
• Analysing Critical Factors: Understanding both micro and macroeconomic factors essential for sound decision-making and strategic planning.
• Balancing Priorities: Striking the right balance between growth objectives and sustainability, maintaining financial prudence while driving business success.

Qualifications: Finance/Accounting Graduate, Proficiency in Excel/PowerPoint and SAP

Roles & Responsibilities

• New Product Development: Collaborating in cross-functional teams for new product development and approvals, including acquiring test licences from domestic and international bodies.
• Regulatory Approvals: Managing manufacturing licences for importing products and ensuring compliance with regulatory requirements for product launches.
• Supplier and Audit Management: Overseeing supplier qualification and conducting site audits in domestic and international markets.
• Production and Compliance Support: Assisting in transferring new products to production facilities while ensuring regulatory compliance.
• Design and Quality Documentation: Reviewing design documentation for quality attributes like manufacturability, serviceability and reliability, per organisational standards.
• International Regulatory Compliance: Managing submissions and addressing changing requirements for international regulatory approvals, including communication with customers and local agents.
• Market Registration: Registering HML products in expanding global markets and supporting Own Brand Labellers (OBL) for HML sites.
• Regulatory Tasks: Handling tasks related to State and Central Drugs Control Departments, especially for imported and outsourced products.
• Documentation Support: Providing necessary documents (FSCs, certificates, etc.) for international business and clients.
• Standards Expertise: Familiar with ISO 9001, ISO 13485, IEC 62304, ISO 14971, 21 CFR Part 820, 21 CFR Part 11, EU MDR, UKCA, USFDA and product-specific industry standards.
• Regulatory Filings: Preparing and submitting 510(k) and PMA filings for registered products.
• Client Certifications: Supporting clients for product certifications in various countries, working with local agents and customer-facing managers.
• Country-Specific Submissions: Managing regulatory submissions in ASEAN, EU MDR, US, TFDA, SFDA, NVISA, COFEPRIS and other ROW countries as per local requirements.

Qualifications: M. Pharm, B.Pharm or M.Sc. with Regulatory background or relevant experience.

Roles & Responsibilities

• Sales Revenue: Managing existing global accounts to achieve sales targets and drive revenue growth.
• Account Management: Expanding accounts by introducing new products and ensuring timely collection of payments.
• New Business Development: Identifying and acquiring new OEM accounts worldwide through outreach and exhibitions.
• Market Strategy: Analysing global market opportunities and developing strategies for regional growth.
• Product Knowledge: Gaining a deep understanding of internal manufacturing processes to create effective pitches for existing and new accounts.
• Promotional Materials: Collaborating with the marketing team to prepare and analyse promotional collaterals for business development.
• Business Planning: Preparing annual business plans and ensuring adherence to internal policies and statutory procedures.
• Product Development Support: Coordinating with manufacturing teams to assist in developing new products, packaging and enhancements for OEM customers.
• Customer Complaint Resolution: Managing customer complaints efficiently by liaising with manufacturing, quality and supply chain teams.

Qualifications: Graduate or MBA

Roles & Responsibilities

• Resource Management: Managing manpower, materials and machinery for optimal productivity.
• Production Oversight: Reviewing indents, approving batch cards and verifying raw materials. Coordinating with maintenance teams to ensure seamless machine operations and adhering to SOPs from wire straightening to final inspection and packing.
• Process Efficiency: Allocating resources effectively, conducting daily and weekly review meetings and driving continuous quality improvements in needle production.
• Training & Safety: Conducting workforce training, ensuring compliance with safety protocols and overseeing machine and process safety.
• Audits & Compliance: Participating in statutory audits (FDA, CE-mark, ISO 9001, MDR) and contributing to safety and work committees.
• SAP & Sourcing: Handling SAP production transactions and local sourcing for critical spares in collaboration with the purchase team.
• Machine Development & Maintenance: Supporting new machine development, preventive maintenance and plant-wide general maintenance for utilities like HVAC, ETP and air compressors.
• Breakdown Response: Ensuring prompt resolution of breakdowns to maintain 100% machine availability. Managing AMCs for critical utility equipment and overseeing equipment installation and commissioning processes.

Qualifications: ITI, Diploma, Degree Engineer, B.Sc., M.Sc., B,Pharm or M.Pharma

• Achieving sales goals by acquiring and developing new customers while expanding the product line within the existing customer base.
• Scheduling appointments within a defined territory/client base (doctors) and meeting with new and existing customers to grow market share.
• Deliver engaging product presentations for clients to generate interest in surgical products.
• Maintaining regular and frequent contact with Channel Partners.
• Conducting product promotion activities to drive awareness and adoption.
• Handling administrative tasks, including claims and expense reporting.
• Negotiating and closing orders, preparing quotes and providing necessary support to secure sales.
• Collaborating with other departments to achieve objectives and overcome challenges.
• Identifying opportunities for new product sales and exploring new markets for existing products.
• Preparing detailed reports on mobile applications to track sales activities and address any issues.
• Sharing competitive intelligence and field activities to inform business and product planning.
• Reviewing personal sales performance against objectives, making necessary adjustments to achieve targets.
• Following and refining the territory coverage plan to ensure appropriate customer support and contact frequency, recommending adjustments when needed.

• Achieving sales goals by acquiring and developing new customers while expanding the product line within the existing customer base.
• Scheduling appointments within a defined territory/client base (doctors) and meeting with new and existing customers to grow market share.
• Deliver engaging product presentations for clients to generate interest in surgical products.
• Maintaining regular and frequent contact with Channel Partners.
• Conducting product promotion activities to drive awareness and adoption.
• Handling administrative tasks, including claims and expense reporting.
• Negotiating and closing orders, preparing quotes and providing necessary support to secure sales.
• Collaborating with other departments to achieve objectives and overcome challenges.
• Identifying opportunities for new product sales and exploring new markets for existing products.
• Preparing detailed reports on mobile applications to track sales activities and address any issues.
• Sharing competitive intelligence and field activities to inform business and product planning.
• Reviewing personal sales performance against objectives, making necessary adjustments to achieve targets.
• Following and refining the territory coverage plan to ensure appropriate customer support and contact frequency, recommending adjustments when needed.

Roles & Responsibilities

• Achieving sales goals by acquiring and developing new customers while expanding the product line within the existing customer base.
• Scheduling appointments within a defined territory/client base (doctors) and meeting with new and existing customers to grow market share.
• Deliver engaging product presentations for clients to generate interest in surgical products.
• Maintaining regular and frequent contact with Channel Partners.
• Conducting product promotion activities to drive awareness and adoption.
• Handling administrative tasks, including claims and expense reporting.
• Negotiating and closing orders, preparing quotes and providing necessary support to secure sales.
• Collaborating with other departments to achieve objectives and overcome challenges.
• Identifying opportunities for new product sales and exploring new markets for existing products.
• Preparing detailed reports on mobile applications to track sales activities and address any issues.
• Sharing competitive intelligence and field activities to inform business and product planning.
• Reviewing personal sales performance against objectives, making necessary adjustments to achieve targets.
• Following and refining the territory coverage plan to ensure appropriate customer support and contact frequency, recommending adjustments when needed.

Qualifications: Science Graduate

• Developing a detailed operational plan for the year, including a target list of corporates, activity calendar and objective milestones.
• Revising the plan based on market insights and evolving opportunities.
• Identifying potential opportunities with existing customers and new clients, mapping decision-makers and engaging with corporate representatives.
• Understand their specific needs, developing tailored sales pitches, communicating a compelling value proposition and driving sales to enhance market share and revenue through the corporate channel.
• Program managing, corporate initiatives such as awareness sessions and marketing campaigns in coordination with the field force, marketing team and external doctors to ensure successful implementation of strategies.
• Acting as the single point of contact for key accounts to implement the complete sales process, drive CRM initiatives and build networks with key stakeholders and gather feedback, evaluate services and drive improvements to generate repeat business.
• Supporting the launch of new products through strategic corporate tie-ups.
• Delivering assigned targets and planned programs by working closely with local sales teams and partner organisations.
• Managing channels, including Authorised Stockists and other stakeholders, to ensure successful execution of activities.

Roles & Responsibilities

• Delivering exceptional technical support services to stakeholders.
• Installing and configuring computer hardware, networks, operating systems and applications with hands-on experience in Windows Servers 2008, 2012 and 2016 (both in-house and cloud).
• Managing, maintaining and developing all servers and associated operating systems, including Windows Server, Linux, Active Directory (AD), DHCP, DNS, Oracle, HANA, Virtual Machines (VMs), open-source platforms, Citrix applications, G Suite, storage solutions, DR sites and data center operations.
• Ensuring strict adherence to group information security policies while reporting and documenting any security breaches.
• Managing backups and restores for all systems, ensuring successful execution.
• Writing scripts for interfaces, including SFTP data exchanges.
• Planning, migrating and managing the hosting of applications and tools on cloud
  platforms across multiple service providers.
• Providing 1st and 2nd line support to IT staff, customers, partners and board members
  to resolve complex technical issues.
• Demonstrating strong expertise in firewall management and antivirus management.
• Managing and troubleshooting email solutions such as Office 365.
• Troubleshooting technical issues across various platforms: Windows, Linux, Mac,
  Outlook, OneDrive and applications.
• Monitoring and maintaining computer systems, networks, telephony systems and
  multiple site internet connections.
• Maintaining the IT Service Desk system, ensuring incidents and requests are
  acknowledged, resolved and documented effectively.
• Performing daily, weekly and monthly system administration tasks for networks and
  hardware, providing performance reports to the Head of IT.
• Setting up user profiles and managing password issues.
• Prioritising and managing multiple open support cases simultaneously.
• Providing basic software training and guidance for end-users.
• Maintaining and updating the IT hardware and software inventory.

Qualifications: Graduate, Diploma Holder or Post Graduate

Roles & Responsibilities

• Possessing extensive SAP FICO experience in designing finance frameworks, process flows and MIS reporting.
• Implementing and supporting SAP FI/CO modules, including S/4 HANA.
• Handling financial reporting, including P&L, year-end closures, cash flow management
  and the full lifecycle of FICO.
• Working with SAP Analytics Cloud (SAC), Power BI and SAP BIBO for real-time
  dashboard reporting.
• Collaborating across SAP modules: SD (Sales Orders, Delivery, Billing, Pricing) and MM
  (Purchase Orders, MIGO, MIRO).
• Troubleshooting issues related to the general ledger (trial balance, bank accounts)
  and AR/AP (master data, credit management, posting, payment terms and automatic
  payment programs).
• Managing GL, AP, AR master data uploads, inter-company accounting and
  reconciliations.
• Overseeing Order-to-Cash (O2C), Procure-to-Pay (P2P) and Asset Accounting (AA)
  processes.
• Ensuring compliance with GST, TDS and TCS regulations.
• Monitoring adherence to business policies and SOPs.
• Training end-users and troubleshooting day-to-day FI module transactions.
• Supporting month-end and year-end closings and resolving associated issues.
• Assisting with testing, documentation and implementing system changes.
• Optional: Managing SAP Concur for travel and expense reporting.

Qualifications: BE, MBA Finance or Commerce Graduate